Return & Refund Policy
At ASG My Custom Tees, we take great pride in the quality of our custom-made products. Because our items are personalized and made-to-order, we have specific guidelines regarding returns.
Custom Printed Products
Due to the personalized nature of our items, custom printed products cannot be returned or exchanged unless they arrive damaged or defective. We encourage you to double-check your design and sizing selections before placing your order.
Eligibility for Non-Custom Items
For any non-customized products, you have 30 calendar days from the date of purchase to initiate a return. To be eligible for a refund: The product must be in the same condition that you received it. The item must be unworn, unwashed, and undamaged in any way. All original packaging must be included. Customers are responsible for the return shipping label
Damaged or Defective Items
If your order arrives damaged or if there is a printing error on our part, please contact us immediately at support@asgmycustomtees.com. Please include your order number and photos of the damage or defect so we can expedite a replacement or refund for you.
The Refund Process
Once we receive your returned item, our team will inspect it and notify you of the status of your refund. Approval: If approved, your refund will be processed back to your original payment method. Timeline: For credit card payments, it may take 5 to 10 business days for the refund to appear on your statement, depending on your card issuer. Ineligibility: If the product is found to be damaged by the customer, or if the 30-day window has passed, a refund will not be issued.
Restocking Fee
We do not charge a restocking fee.
If anything is unclear or you have more questions, our team is here to help!
Email:support@asgmycustomtees.com
Website:www.asgmycustomtees.com